Received Digital logo
HomeHow It WorksFeatures
Blog
Log InSchedule a Demo

How Received Digital Works

Check out the short clips below to see Received Digital in action.

1

Mailroom captures images of incoming mail and packages

Using a tablet, mobile device, or any connected camera, snap a picture of the face of an envelope or package label.

2

Received Digital crops, assigns, and notifies automatically

Using a combination of OCR, AI, and machine-learning algorithms, Received Digital can crop the image for you and recognize the recipient name on the envelope or package label, ensuring it gets assigned to the right person. When it's time to notify recipients, a single notification is sent to each person automatically.

3

Recipients preview and action items

'You've got mail' takes on a whole new meaning when recipients can preview an image of the physical item from their virtual mailbox. Then, with the click of a button, recipients can request how they'd like the item to be handled by the mailroom.

4

Mailroom completes requests and controls the process

Once a recipient actions an item, the mailroom is notified and completes the pending request. Received Digital does the work of remembering an item's location in a tray or on a shelf to make retrieval a breeze.

5

Management gains anytime access to mailroom analytics and activity

Managers gain new insight into mailroom efficiency with a key performance dashboard and can better allocate resources with historical reporting. Received Digital keeps records of each item’s full chain of custody to ensure end-to-end accountability.

Frequently asked questions

Received Digital is built for organizations of all sizes that receive, manage, and distribute physical mail and/or packages. The platform is flexible enough to support many workflows and is especially well-suited for corporate mailrooms, universities, property management teams, and government agencies.

Nope. You can use any standard tablet or mobile device with a camera to image mail and packages. Received Digital also works with any external camera connected to your device, so if you prefer to use a document camera connected to a computer, that works too!

The first time a variation of a recipient's name is detected, Received Digital's advanced Auto-Assign algorithm will make a suggestion for the assignment. Once you confirm the assignment, Auto-Assign will automatically recognize and assign future items with that same name variation.

For packages, Received Digital automatically identifies the recipient, all barcodes and their associated tracking numbers, all carriers associated with the item, invoice number, PO number, and reference numbers. For mail, Received Digital identifies the recipient, all barcodes and their associated tracking numbers (including IMbs), and mail class.

Yes. All email and SMS notification templates are fully customizable within the application, allowing you to tailor the branding and messaging for your recipients.

Yes. Received Digital is completely customizable to fit your environment, so your mailroom can choose to enable or disable any of the following actions: Recycle, Shred, Open & Scan, Mail, Pick Up, Deliver, Forward, Return to Sender.

When a recipient wants to see what’s inside an envelope, they can choose for the item to be opened and scanned. This gives the mailroom permission to open the envelope, image the contents, and pass them along to the recipient, all within Received Digital.

Received Digital offers multiple options for proof of pickup and delivery, including signature capture, contactless QR code or ID card scanning, and image capture, giving your organization flexibility while maintaining a clear chain of custody.

We would be happy to give you a complete tour of the application. Click here to schedule your demo!

Get started now!

Schedule a demo with one of our experts to get started.

Schedule a Demo