Received Digital Blog
Read articles written by our team of inbound mail experts.
Baton Rouge General Medical Center transformed its manual mail operations into a modern, digital-first system by adopting Received Digital. The new process improved accuracy, speed, and visibility for thousands of time-sensitive items each month, saving staff time and ensuring physicians receive critical documents without delays.
The updates we launched in the first half of 2026 focused on reducing manual work, improving mailroom efficiency, and adding greater flexibility. Highlights include smarter automation, the introduction of groups for managing users and assigning items, expanded smart locker capabilities, and numerous workflow improvements that help organizations process
Letter mail still plays a vital role on college campuses, even as volumes trend downward. This article explores the overlooked impact of missing mail, from student wellbeing to operational risk, and why universities should think hard about how they track, manage, and deliver the most personal form of communication.
Driven by a commitment to continuous improvement, Life University modernized its mail and package operations with Received Digital. The transition eliminated outdated hardware dependency and accelerated intake processing, delivering more than $10,000 in annual labor savings.
UNLV’s Delivery Services, led by Colin Tewey, transformed a labor-intensive, multi-touch mail operation into a streamlined, defensible system. With image-based capture and intelligent, automatic assignment, Received Digital reduced handling time, unified mail and package processing, and improved transparency for recipients.
Mail and package tracking software has evolved in clear phases. In today’s market, solutions fall into one of three distinct segments. In this article, we explore how each segment reflects a different moment in time, and why the technology decisions that once made perfect sense can quietly become constraints as volumes grow and expectations change.
From small private colleges to large public universities and government mail centers, organizations across the country modernized their mailroom operations by adopting Received Digital in 2025. We’ve compiled a list of the most impactful themes that emerged across this year’s customer success stories.
UW–Green Bay recently made a significant upgrade to its mailroom operations with Received Digital, gaining complete accountability and proof of delivery for every inbound package. What was once an untracked operation is now an efficient, transparent system powered by simple image capture and automation.
The City of Albuquerque’s mailroom modernized the way they track and manage inbound items by implementing Received Digital. The solution replaced manual data entry in Excel with automated logging, instant notifications to recipients, and digital signatures, reducing daily processing time from 4–5 hours to just 1–2 hours.
When it comes to tracking inbound items, letter mail is often overlooked in mail centers. Yet the hidden costs of neglecting it are significant. From wasted staff time to unclaimed deliveries, this article explores why tracking every piece matters and how modern tools make it achievable.
The process for logging inbound packages with a traditional tracking solution requires hundreds of clicks and multiple hours each day. Fortunately, modern technology and advanced image recognition can cut intake processing by up to 80% by reducing the effort to log a package to a single click. The result is reduced errors, saved time, and improved recipient satisfaction.
Received Digital 5.1.0 puts more control than ever into the hands of your mail center to shape and customize notifications, ensuring they match your workflows, your voice, and your brand. Read on for a summary of everything you’ll find on the new Notification Templates page in Received Digital.